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Delivery

DELIVERY

Clonakilty Food Co. is currently shipping hamper orders in Australia to Sydney and Melbourne metro areas only. Shipment rates are fixed for each region. Some additional Queensland, Victoria and New South Wales locations are eligible for delivery. Please check post code at checkout to confirm if a hamper can be delivered to your location of choice.

HAMPER ORDER CLOSING DATES

  • NSW orders close on Sunday 17th July at 11pm AEDT, for delivery on Saturday 23rd July.
  • Melbourne / VIC orders close on Sunday 17th July at 11pm AEDT, for delivery on Friday 22nd July.

We do our utmost to ensure hampers arrive with you or your intended recipient the as per dates outlined above however this is at the discretion of the delivery company and dependent on location.

In order to help us deliver your package as quickly and as efficiently as possible, please provide us with the recipient’s full address, contact telephone number and postal code. We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address, phone number or other contact details provided are incorrect. Please ensure you enter the correct and intended delivery address details on our checkout page.

If your destination includes a Hospital, Care Facility, Hotel or Office please include Room, Floor or Ward Numbers – any additional information which will help your hamper reach their destination as quickly as possible.

Clonakilty Food Co. does not accept any responsibility for delays in the receipt of orders due to unfavourable weather conditions or any other issue out of our control.

RE-DELIVERY

The customer will be liable for any additional charges/costs incurred in the completion of a delivery (Re-sending) of goods, due to incomplete original recipient information from the client, or the recipients being unable to collect the item.

TEMPERATURE SENSITIVE DELIVERIES

All Clonakilty Hampers deliveries are temperature sensitive. The recipient must be available to take the delivery or collect it within 24 hours in order to refrigerate it or the contents will be unfit for consumption. Cool Couriers will provide tracking details for each hampers and the customer must be aware of the delivery status at all times.

CURRENCY CONVERSION

All prices listed on our site are in AUSTRALIAN DOLLARS and charged in AUSTRALIAN DOLLARS. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates.

ORDER TRACKING

Any orders place on this site will receive status update via emails confirming when your order has been dispatched and delivered. 

While we do our very best to ensure orders arrive as quickly as possible, sometimes unforeseen delays can be experienced due reasons beyond our control. If you have a special request regarding your delivery or wish to enquire about custom orders, please contact our team on This email address is being protected from spambots. You need JavaScript enabled to view it. we will do our very best to accommodate your request.

Clonakilty Food Co. reserves the right to alter its shipping rates at any time with increases in fuel surcharges or shipping rates by our shipping service providers.

All shipments are subject to the terms and conditions of the Carriers, as well as these Terms and Conditions.

OUT OF STOCK ITEMS

In the unlikely event that the product you have purchased is temporarily out of stock, then one of our sales team will contact you by telephone or email to let you know expected delivery date. In this case you can decide whether to cancel your order in which we will provide a full refund. Feel free to contact us at any stage about your order on +61 40 629 3691 or This email address is being protected from spambots. You need JavaScript enabled to view it..

CANCELLATIONS

Cancellations are only accepted before the order has been dispatched. If the order has been dispatched prior to cancellation the order will be deemed valid.

REFUNDS AND RETURNS

We want to ensure customers are 100% satisfied with their order. If there is any issues regarding your order, then please do not hesitate to contact us on +61 40 629 3691 or This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be happy to rectify it as swiftly as possible.

If for any reason you are not completely satisfied with any of our products and you wish to make a return, please do so within 14 days of receipt of order using our contact form. Quote your order number and reason for return and a member of our sales team will be in touch. Please note we do not accept returns on perishable items. However, if there are any issues with hamper orders or in the event of a non-delivery, please contact our sales team. This email address is being protected from spambots. You need JavaScript enabled to view it.

Clonakilty Food Co. reserves the right to cancel any order prior to order shipping. Orders which have already been dispatched and are subsequently cancelled will be subject to any postage/product charges incurred as a result of this cancellation Clonakilty Food Co. reserves the right to refuse to supply any individual or company and reserves the right to deny access to the https://shop.clonakiltyblackpudding.com.au website.

Refunds can take up to 10 working days to appear in your account.

SPECIAL REQUESTS & AMENDS TO ORDERS

Should you have any special request for your order post-purchase, for example, Changing Addresses, Changing the item ordered, or if you have any enquiries on custom orders, we will do our best to accommodate the request.

However, facilitating these requests may not always be possible if orders have already been dispatched or during high volume periods including Easter & Christmas.

If you wish to add a note to the recipient, please do so in the notes & special requests section of the checkout. If you fail to do so and request after order has been placed, we cannot guarantee that your note will be included in the order.

TRADEMARK

The Clonakilty Food Co. website and its contents together with any trade names used by Clonakilty Food Co. are protected by intellectual property rights and may not be used without written permission. Clonakilty Food Co.do not accept any responsibility for any external sites linked or connected to the Clonakilty Food Co. website and services contained therein. https://shop.clonakiltyblackpudding.com.au is provided in English only.

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